Privacy Policy
Effective July 2026
Our promise — in one sentence
We never store your video. The video you record stays on your device and is never uploaded to our servers. Period.
What happens during a scan
When you record a room, the video file is created on your device (in your phone's browser memory or in our mobile app's sandbox). Individual still frames — typically 5 to 8 per room — are extracted on your device and sent one at a time to our AI vision provider (Anthropic) for analysis. The frames are processed in memory, used only to generate the structured analysis (a list of exits, hazards, and visible inventory items), and discarded. They are not logged, not retained, and not used to train any AI model.
What we do store
We store the structured output of your scan: the list of rooms, the identified hazards, the generated tasks, your readiness score, and your inventory list. This is saved in your device's local storage (your browser or app). We also retain a minimal record server-side so we can deliver your plan back to you and process payment if you upgrade. We do not store the video, the frames, or any images of your home.
What we never do
- We never sell your data to third parties.
- We never use your scan data for advertising.
- We never use your scan data to train AI models.
- We never share your plan or inventory with anyone — not insurers, not government agencies, not anyone — unless you explicitly export and share it yourself.
- We never store images of the inside of your home.
- We never act as an intermediary for sharing your data with third parties (such as insurance companies). If you choose to share your plan, inventory, or any video you recorded locally with an insurer or anyone else, you do so directly — exitPlan does not host, relay, or transmit that content on your behalf.
If you choose to share with an insurer or third party
You may decide on your own to send your generated plan, inventory list, or any video you recorded (which lives only on your device) to your insurance company or another party. That is your choice and your responsibility. exitPlan does not host this transmission, does not store the shared content, and does not maintain any indemnity for what you choose to share or how the recipient uses it.
Desktop-to-phone handoff sessions
If you start a scan on one device and finish it on another (using the 4-digit code or QR code), we create a short-lived “handoff session” to bridge the two devices. The handoff session contains only your scan configuration (state, ZIP code, home type, floor count) and, after your phone finishes the scan, the resulting structured plan (the same JSON saved to your device). No video, frames, or images ever pass through the handoff. Handoff sessions expire automatically — 15 minutes if not used, 30 minutes after a plan is uploaded. When your desktop picks up the completed plan, the session is deleted immediately.
Third-party AI processing
Our AI vision analysis is performed via Anthropic's Claude API. Frames sent to Anthropic are governed by Anthropic's commercial terms — by default, API inputs are not used to train Anthropic's models and are only retained briefly for abuse detection. Read more at anthropic.com/privacy.
Payment processing
If you purchase a paid plan, payment is handled by Polar (our merchant of record). We never see or store your card details. Polar's privacy practices: polar.sh/legal/privacy.
Your rights
You can delete your plan at any time by clearing your browser's local storage or uninstalling the mobile app — this removes the plan from your device. You can also email us to request deletion of any server-side records associated with your plan ID.
Contact
Questions or concerns: privacy@exitplan.today